Terms Of Service

By using our services, you are agreeing to the following terms and conditions.
Please read them carefully.

Limitation Of Liability

Under no circumstances shall Crimson Interactive Pvt. Ltd. (hereinafter CIPL), trading as https://lifesciences.enago.com/, be liable for any losses or damages whatsoever, whether in contract or otherwise, from the use of or reliance on, the materials on the website. CIPL shall not be liable for any loss howsoever arising or any indirect, special, incidental, or consequential damages, even if advised of the possibility of such damages.

CIPL includes all its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents, and representatives as well as any third-party providers or sources of material. While CIPL takes all necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond our control. You will be responsible for creating back-up and archival copies of your documents. In no event will CIPL be responsible to you or any other person for any loss, corruption, or alteration of documents.

All views and thoughts expressed in the content are solely those of the writer and members using the service. CIPL is only responsible for the scope of our service definitions.

Governing Law

These terms and conditions are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.

Replacement and Cancellation Policies

We follow simple policies regarding the replacement and cancellation of file. The replacement and cancellation policies are explained below:

All electronically issued services offer quality assurance. If you are not 100% satisfied with the quality, simply write to us within 7 days asking for rework of the service rendered to you. If the quality delivered fell short of the service promise, we will rework the assignment for free. Clients acknowledge and agree to our refunds policy, which clearly states that all services offered are performed to the best of our abilities, begin immediately upon order confirmation, and will be rendered on the client’s behalf in good faith.

Clients agree to resolve any questions, concerns, or disputes regarding the quality of delivered services by submitting a written request, either by email or the Enago Life Sciences Online system website. This request must specifically outline all questions and concerns about possible editorial errors or omissions so that our experts may clearly address, respond to, and/or correct any areas of concern on the client’s behalf as quickly and professionally as possible. Rework requests are applicable only to the original text and will be carried out according to the assignment’s original written instructions.

For any reason whatsoever, the maximum liability that will be borne by CIPL that may be caused by any delay, defect or any other reason and the damages that may arise due to these incurred by the customer will be limited to and not exceed the invoiced amount for the assignment/project.


It is deemed that once you have accepted our quotation over e-mail, it is a formal order. You are then liable to make payment for the order even if you disagree with the pricing at a later stage.

If there is a mismatch between the deadlines you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.

E-mail Address

By providing your email address and consent to us, you give us permission to send you regular updates about our services and company. If you ask us specifically not to send e-mails to you, we will stop sending you e-mails. For European Economic Area (EEA) members, promotional emails will be sent to you only if you give consent.

If your e-mail address is not functional and we encounter issues such as e-mail bouncing, we are not liable for delivery of your files. We will try and contact you once through the contact information provided by you over e-mail. You need to contact us to receive your translated files in such situations.

Delivery of Files

We always deliver translated documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. In addition, check your junk e-mail folder.

Your Intellectual Property Rights

CIPL and its employees make no claims on any work submitted to us. Any documents ("Documents") submitted will remain your intellectual property. Our medical writers, or any other freelancers have signed a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all necessary third party rights, including (without limitation) copyrights, for any Documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third party content that is part of the Documents. You agree not to use the services for or provide documents with any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including (without limitation) any materials that could give rise to any liability to CIPL or that might adversely affect CIPL’s public image, reputation, or goodwill.

Notification Of Changes

CIPL reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after CIPL provides you with notice of such changes shall be deemed your approval of such changes.

Destruction Of Documents

CIPL reserves the right to save documents on its systems according to its policy and Indian government regulations for conducting business. If you want us to delete your files specifically from our systems, you need to send us an e-mail stating your need.


This website is owned and operated by CIPL and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software. You may not download material from this site for your personal, non-commercial use.


CIPL may, in its sole and absolute discretion, immediately terminate service, should the client's conduct fail to conform to the terms and conditions of our service. By using our service, the client agrees to be bound by all of the terms and conditions of CIPL’s service. Should the client object to any such terms and conditions or any subsequent modifications thereto or become dissatisfied with the site in any way, the client's sole recourse is to discontinue his/her use of the site.

Advance Payment

We generally do not ask for advance payments. However, on certain occasions, depending on the assignment, we may request a nominal percentage or the entire fee of the assignment as advance payment. In case advance payment is not made before the delivery of the file for such assignments, we may not deliver or deliver only a part of the document.

Please Contact us for any reasons you might have for not being able to make the advance payment. We consider genuine reasons and can try making alternative arrangements.

Phishing Policy

'Phishing’ is the illegal collection of personal information over the internet by criminal organisations/individuals who pretend to be official companies.

Any communication that is sent from the Enago Life Sciences is only sent from our registered domain name services@ls.enago.com. No communication will be sent to any client(s) from, or on behalf, of an individual entity. Any and all commercial activities undertaken by the Enago Life Sciences will be effected through a commercial legal entity and not in an individual’s capacity, or through an individual’s bank account. Under no circumstances should any business be conducted or any money be transferred to any individual or entity, without having first conducted due diligence.

Enago Life Sciences does not tolerate criminal activity in any form and shall not be considered liable for any loss or inconvenience resulting from communication with unauthorized persons or activities.

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